Is this right for my takeaway?
These are questions most owners ask before they consider changing anything.
We help with retention in several ways.
First, when customers order through your own website, you capture their contact details and can build a direct marketing database – something you can’t do with third-party platforms. This means you can send promotions, updates, and special offers directly to your customers.
Second, you can implement loyalty programs and incentives that keep customers coming back to your platform rather than shopping around on aggregators like Just Eat.
Finally, the direct relationship creates a stronger connection – customers feel they’re supporting your business directly, which builds loyalty. You’re turning one-time orders into regular customers who think of you first, not websites like Just Eat.
Cash payments work exactly as they always have, and card payments go through Stripe, which connects straight to your bank account – we never touch your money.
You’re in complete control of your funds. I like to think of it this way: your website stands outside the windows of Stripe but has no access to the funds inside – we simply facilitate the transaction, but the money flows directly between your customers and your bank.
With Stripe, you have multiple payout options: you can receive funds as quickly as the next business day, or even enable instant payouts to your debit card (typically within 30 minutes) for a small fee. This is dramatically faster than most aggregator platforms, which often hold payments for 7-14 days or longer. Your money reaches you directly – no middleman holding or controlling your cash flow.
No, this is just a demo site to show takeaway owners what’s possible. Think of it as a working example of how we could create your own branded website that takes orders and helps turn one-time customers into loyal regulars through automated, targeted offers.
The real power comes from the automation. For example, if we were to collect customers’ birthdays once (tied to their name and mobile) and can automatically send them 20% off during their birthday month – a personal touch that costs you nothing until they use it. If Tuesdays are quieter than you’d like, we could automatically offer “Tuesday Takeaway – 15% off all collection orders” to give people a reason to order on your slow nights. Struggling with delivery drivers at weekends? We can incentivize collection with “Free side with any collection order on Saturdays.”
The beauty is these offers run automatically based on rules you agree to – no manual work sending texts or remembering who gets what. You decide what you’re comfortable offering, and the system does the rest.
Very little, actually. We can make a great start with just your menu and price list – that’s the foundation of everything. After that, we always recommend real photos of your food wherever possible (phone photos are absolutely fine – customers want to see your food, not stock images).
Beyond that, we’d have a friendly chat about what offers you’re happy to run and how best to communicate with your customers. We’ve found text messaging far more reliable than email for takeaways – people actually read texts, and they’re perfect for time-sensitive offers.
You’d choose your domain name (that’s your website address, like www.yourrestaurantname.co.uk), and we take care of everything else – setup, hosting, security, the lot. You focus on cooking great food; we handle the technical side.
Great question. The key difference is that with Just Eat and Uber Eats, you’re paying high commission rates (typically 13-30%) on every single order, which eats into your profit margins. With our solution, you own the customer relationship and keep significantly more of each sale. While there’s an upfront investment, many restaurants find they break even after just a handful of orders per week. Plus, you’re building your own customer base rather than renting access to theirs – those customers become yours to market to directly, without paying commission each time they order.
It works perfectly alongside Just Eat, Uber Eats, and any other platforms you’re using.
Think of it as adding another sales channel rather than replacing what’s already working. Many restaurants use aggregators for discovery and new customer acquisition, while our system captures your loyal customers and direct orders – where you make the best margins. You’re simply giving customers another option to order from you, and the customers who prefer to order direct (often your regulars) can do so without you losing 15-30% in commission.
So although it can replace it, it doesn’t have to. Owners can run this alongside delivery apps and use their own website we build for you to take lower-fee orders from repeat customers.
You’re right that Just Eat has great market reach, but here’s what many takeaways discover: their most loyal customers would happily order directly if given the option, especially if there’s a small incentive (like free delivery or a discount). Studies show that 60-70% of customers are willing to order direct from restaurants to support local businesses. Our solution captures those direct orders while you continue benefiting from Just Eat’s visibility. The question isn’t “either/or” – it’s whether you want to keep 100% of some orders or pay 15-30% commission on all of them.
No — speed is the whole point. The checkout is kept short and simple so customers can order quickly without unnecessary steps getting in the way.
Not at all. If someone can use a smartphone, they can use this. The layout and flow are familiar and straightforward, so customers don’t need instructions.
Yes, your customers can still pay you in cash. It’s an option on the checkout.
Will this actually work in the real world?
They won’t be left guessing. The site clearly shows when you’re closed and can even collect details to notify customers when ordering opens again.
That’s understandable. Offers are tied to phone numbers, which makes it much harder for people to keep reusing discounts unfairly.
No — customers are guided clearly, and only valid options are shown. If delivery isn’t available, they simply won’t be able to select it.
What about my staff, offers, and control?
If any of these are things you’ve worried about before, you’re not alone.
The setup is kept lean and tested carefully. Changes are made in small steps, with backups in place, so the core ordering process stays reliable.
That’s not an issue. Staff access can be limited so they only see incoming orders and nothing else — no settings, no layouts, no risk.
What happens once it’s set up?
Not at all. Once it’s set up, it’s straightforward to run. Most owners find it easier and quicker than dealing with third-party platforms. If you need us, UK-based support is ready to help you.
